Check that your home internet connection meets our minimum requirements.

• Minimum download speed – 5-10 mbs
• Minimum upload speed – 5-7 mbs

You can test your broadband speed using an online speed testing tool, such as Speedtest.

If you find that your broadband speed does not meet our minimum requirements then please contact the TechHub for support.

If you are using a personal laptop, please check that it has a supported anti-virus product installed. You will not be able to log in without up-to-date anti-virus protection.

If you will be connecting to a virtual desktop (VDI) or desktop PC in a Fidelity office through remote.fil.com, follow the guidance under up to the point in which you have to enter your username and password.

You will receive your password on your first day, so this will ensure you can log in smoothly once you have it.

Call the TechHub using the numbers on this page. You will be routed to an agent on the TechHub service desk. Let them know that it is your first day, and that you need your corporate password to log in.

The agent will check your identity, and ask for your mobile number which will allow them to setup your Microsoft Authenticator account.

The agent will either set your account to allow you to set your corporate password when you login to remote.fil.com, or will send you a temporary password to use.

During the onboarding process with HR, you should have been informed of what your ‘A-number’ is. This is essentially your username is required for logging in to Fidelity services and tools, please have this to hand for connecting through remote.fil.com.

Once you have your ‘A-number’ and temporary password, if the agent provided you with one, to hand, you will have you everything you need to log into your virtual desktop remotely following the guidance here. When asked for your password you will either leave it blank or use the temporary password the agent provided you with previously.

Once you are logged into your virtual desktop and attempt to access an application, such as Microsoft Teams or Outlook, or a website such as our Intranet, The Source, you will be prompted to setup a second method of authentication. Please follow the steps shown in the pop-up to do so.

When you receive your laptop there will be two accounts already setup on it called ‘BYO user’, which is the account for you, and ‘Admin’ which may also be called ‘Harlequins’. Please click on the BYO user account.

There will be no password set on the BYO user account, however you will be required to set a password upon logging in.

• You will be asked to enter in the previous password, which you should leave blank.
• You will be asked to enter a new password of your choice. Please make sure this is a mix of upper and lower case letters, numbers, special characters and not something that will be easy to guess I.e. your home city or family members name.
• You will then be asked to re-enter this new password.

Please note, this password will only be used to log into your loan laptop. You will receive a separate password in the next step, which will be your main, corporate password.

Call the TechHub using the numbers on this page. You will be routed to an agent on the TechHub service desk. Let them know that it is your first day, and that you need your corporate password to log in. 

The agent will check your identity, and ask for your mobile number which will allow them to setup your Microsoft Authenticator account.

The agent will either set your account to allow you to set your corporate password when you login to remote.fil.com, or will send you a temporary password to use.

You should already have received your ‘A-number’ as part of your on-boarding. This is your employee ID, and your username for logging in to Fidelity services and tools. You’ll need to it to connect using remote.fil.com every day, so try and memorise it.

Once you have your ‘A-number’ and temporary password, if the agent provided you with one, to hand, you will have you everything you need to log into your virtual desktop remotely  following the guidance here. When asked for your password you will either leave it blank or use the temporary password the agent provided you with previously.

Note a Pulse Secure window may pop up once you have logged in. You can simply ignore this and close the pop-up.

Once you are logged into your virtual desktop and attempt to access an application, such as Microsoft Teams or Outlook, or a website such as our Intranet, The Source, you will be prompted to setup a second method of authentication. Please follow the steps shown in the pop-up to do so.

Call the TechHub using the numbers on this page. You will be routed to an agent on the TechHub service desk. Let them know that it is your first day, and that you need your corporate password to log in.

Also inform them that you need to setup your corporate laptop and reset your password. They will take you through a process to do this.

The agent will check your identity, and ask for your mobile number which will allow them to setup your Microsoft Authenticator account.

The agent will either set your account to allow you to set your corporate password when you login to remote.fil.com, or will send you a temporary password to use.

During the onboarding process with HR, you should have been informed of what your ‘A-number’ is. This is essentially your username is required for logging in to Fidelity services and tools, please have this to hand for connecting through remote.fil.com.

Once you have your ‘A-number’ and temporary password, if the agent provided you with one, to hand, you will have you everything you need to log into your virtual desktop remotely following the guidance here. When asked for your password you will either leave it blank or use the temporary password the agent provided you with previously.

Once you are logged into your virtual desktop and attempt to access an application, such as Microsoft Teams or Outlook, or a website such as our Intranet, The Source, you will be prompted to setup a second method of authentication. Please follow the steps shown in the pop-up to do so.

When you receive your laptop there will be two accounts already setup on it called ‘BYO user’, which is the account for you, and ‘Admin’ which may also be called ‘Harlequins’. Please click on the BYO user account.

There will be no password set on the BYO user account, however you will be required to set a password upon logging in.

• You will be asked to enter in the previous password, which you should leave blank.
• You will be asked to enter a new password of your choice, please make sure this is a mix of upper and lower case letters, numbers, special characters and not something that will be easy to guess I.e. your home city or family members name.
• You will then be asked to re-enter this new password.

Please note, this password is for logging in locally to the temporary corporate laptop and is not your corporate password.

Call the TechHub using the numbers on this page. You will be routed to an agent on the TechHub service desk. Let them know that it is your first day, and that you need your corporate password to log in.

Also inform them that you need to setup your corporate laptop and reset your password. They will take you through a process to do this.

The agent will authenticate you are who you say you are, and ask for your mobile number which will allow them to setup your Microsoft Authenticator account.

The agent will either set your account to allow you to set your corporate password when you login to remote.fil.com, or will send you a temporary password to use.

During the onboarding process with HR, you should have been informed of what your ‘A-number’ is. This is essentially your username is required for logging in to Fidelity services and tools, please have this to hand for connecting through remote.fil.com.

Once you have your ‘A-number’ and temporary password, if the agent provided you with one, to hand, you will have you everything you need to log into your virtual desktop remotely  following the guidance here. When asked for your password you will either leave it blank or use the temporary password the agent provided you with previously.

Please note; a Pulse Secure window may pop-up upon logging in, depending on how your corporate laptop was setup. Please ignore this and close the pop-up if you wish.

Once you are logged into your virtual desktop and attempt to access an application, such as Microsoft Teams or Outlook, or a website such as our Intranet, The Source, you will be prompted to setup a second method of authentication. Please follow the steps shown in the pop-up to do so.